All cancellation requests must be made in writing on company letterhead and either faxed or e-mailed to the Paper & Plastics Recycling Conference. Voice mails will not be accepted. Please see your confirmation email for further information. A full refund minus a $25 administrative processing fee will be provided if the cancellation is received by October 14, 2019. No refunds will be issued after October 14, 2019 or for no shows. The Paper & Plastics Recycling Conference reserves the right to cancel a program due to insufficient registration or instructor emergency. A full refund of registration fees only will be issued if this occurs.