Brianna Langley Henderson is a customer experience strategist with more than 10 years of experience working in CX, marketing and public relations. She currently serves as Regional CX Manager for Waste Connections. In this role, she speaks at several company conferences each year and has been featured in prominent industry publications. When she’s not busy monitoring and tailoring customer experiences, Langley Henderson can be found spending time outdoors with her family or enjoying a good book. The best way to connect with her is through LinkedIn.